ROC#:365723
Be Cool LLC Heating and Cooling
Privacy Policy
1. Scope
This Privacy Policy (“Policy”) describes how Be Cool LLC Heating & Cooling and its subsidiaries and affiliates (collectively, “Be Cool LLC,” “Company,” “we,” “us,” or “our”) collect, use, and disclose personal information, and explains the rights and choices available to individuals with respect to their information.
This Policy applies to website visitors, event participants, newsletter subscribers, and business partners. It covers online and offline data processing activities across our websites, including BeCoolAZ.com, and our Services. Additional privacy notices may apply depending on your interaction type—for example, employment-related data collection follows different rules.
By using our Services, you agree to the collection, use, and disclosure of your information as described in this Policy. If you do not agree with the terms of this Policy, do not access or use our Services.
2. Personal Information Collected
We collect personal information in the following ways:
Information You Provide Directly to Us
- Contact Information: name, email address, phone number, mailing address
- Purchases and Payments: payment type, credit/debit card details, billing and shipping address
- Communications: emails, phone calls, form submissions, chat interactions, and other correspondence
- Promotional Information: marketing preferences and contact details
- Survey Responses: feedback from research activities and customer satisfaction surveys
- Event Details: registration and participation information for events we host or sponsor
- Business Information: company name, job title, and professional details from partners and vendors
Information We Collect from Third Parties
- Social media platform information when you interact with us on those platforms
- Lead and prospect data from marketing providers
- Enhanced customer information from data analytics providers
Information We Collect Automatically
- Device and Browsing Information: browser type, operating system, IP address, access times, referring URLs
- Usage Activity: links clicked, searches performed, features used, time spent on pages
- Location Information: general location via IP address; precise location with your permission
3. Purposes for Collecting and Processing Personal Information
We process your personal information for the following purposes:
- Provide, maintain, and support our Services
- Analyze and improve our operations and user experience
- Respond to inquiries and send communications
- Customize and personalize your experience
- Support marketing and advertising efforts
- Conduct research and surveys
- Develop business insights and analytics
- Plan and manage events
- Protect our rights and prevent fraud
- Comply with legal obligations
- Support auditing and internal operations
- Facilitate business transactions
4. Disclosures of Personal Information
We may share your personal information with the following categories of recipients:
- Vendors and Service Providers: companies that provide hosting, payment processing, customer support, and other services on our behalf
- Affiliates and Subsidiaries: companies within our corporate family
- Business Partners: companies with which we partner to offer products or services
- Other Users: when you post content publicly on our Services
- Third-Party Marketing and Analytics Providers: companies that help us understand our users and deliver targeted advertising
- Companies in Business Transfers: parties involved in mergers, acquisitions, or other business transactions
- Law Enforcement and Regulators: when required by law or to protect our rights
- Other Parties: to protect rights, safety, and security
Important Note: We do not sell your personal information or any data to third parties for marketing or advertising purposes.
5. Cookies and Other Tracking Mechanisms
We and our third-party partners use various tracking technologies to collect information about your use of our Services:
- Cookies: alphanumeric identifiers stored on your device for navigation, security, and tracking purposes
- Pixel Tags: embedded graphics for email tracking and performance metrics
- Local Storage: browser data that persists after closing your browser
- Third-Party Analytics: Google Analytics and similar tools to analyze usage patterns
- Cross-Device Tracking: identifying devices you use to access our Services
- Third-Party Advertising: ad networks for targeted advertising
- Custom Lists: sharing customer information for targeted marketing campaigns
6. Your Privacy Choices
Marketing Communications
You may opt out of receiving marketing communications by following the unsubscribe instructions in our emails or text messages. Please note that you may continue to receive account-related and transactional communications regardless of your marketing preferences.
SMS/MMS Program
- Frequency: Message frequency varies based on your interactions with us
- Costs: Standard message and data rates may apply
- Opt-Out: Reply “STOP” to any message to unsubscribe
- Help: Reply “HELP” for assistance
- Re-opt-in: Text “START” to rejoin the program
Cookie Settings
You can disable cookies through your browser settings. Please note that some features of our Services may not function properly without cookies.
Do Not Track
Our website does not currently respond to “Do Not Track” browser signals. However, we may comply with other opt-out preference signals required by applicable law.
Industry Ad Choice
7. External Links and Features
Our Services may contain links to third-party websites and integrated services that operate under their own privacy policies. Be Cool LLC is not responsible for the data practices of these third parties. We encourage you to review their privacy policies before using external links or features.
8. Children’s Privacy
Our Services are not designed for or directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that we have collected data from a child under 13, we will delete it immediately. Parents or guardians who believe we may have collected information from a child under 13 should contact us immediately.
9. Security
We implement appropriate technical and organizational safeguards designed to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, and destruction. However, no security measures can guarantee complete protection, and we cannot ensure or warrant the security of any information you transmit to us.
10. Changes to this Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the “Last Updated” date at the top of this page. For material changes, we will provide prior notice through prominent announcements on our website or other appropriate means. We encourage you to review this Policy periodically.
11. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
- Email: becoolwb@gmail.com
- Phone: (480)669-5771
- Mail: 25 E Villa Theresa Dr, Phoenix,AZ
12. Additional Privacy Information for Certain U.S. Residents
Depending on your state of residence, you may have additional rights under applicable privacy laws. This section provides information for residents of states with comprehensive privacy laws, including California, Colorado, Connecticut, Texas, Utah, and Virginia.
General U.S. Privacy Rights
Residents of certain states may have the following rights:
- Right to Access: Confirm whether we process your personal information and access that information
- Right of Portability: Receive your personal information in a portable, readily usable format
- Right to Delete: Request deletion of certain personal information
- Right to Correction: Request correction of inaccurate personal information
- Opt-Out Rights: Opt out of sales, targeted advertising, and certain automated decision-making
California Residents – CCPA Rights
If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with specific rights regarding your personal information.
Categories of Personal Information Collected
We may collect the following categories of personal information:
- Identifiers: name, email address, IP address, device identifiers
- Customer Records: payment information, billing address
- Commercial Information: purchase history, products or services considered
- Internet Activity: browsing history, clickstream data, search history
- Geolocation Data: general and precise location information
- Audio/Visual Information: call recordings, photos, videos
- Professional Information: job title, company name, professional details
- Protected Classifications: age, veteran status (when voluntarily provided)
- Inferences: preferences, characteristics, behaviors derived from other information
- Sensitive Personal Information: precise geolocation (with your consent)
Your California Rights
- Right to Know: Request the categories and specific pieces of personal information we have collected about you
- Right to Delete: Request deletion of your personal information, subject to certain exceptions
- Right to Correct: Request correction of inaccurate personal information
- Right to Opt-Out: Opt out of the “sale” or “sharing” of your personal information
- Right to Limit Use: Limit the use of sensitive personal information (not currently applicable to our processing activities)
- Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights
Exercising Your Rights
To exercise your rights, you may submit a request through any of the following methods:
- Submit a request via our contact form
- Email us becoolaz@gmail.com
- Call us (480)665771
Authorized agen-ts may act on your behalf with proper proof of authorization. We will verify your identity before processing your request.
Opt-Out Methods
You can adjust your cookie preferences by clicking the cookie icon at the bottom of your screen. We respect Global Privacy Control (GPC) signals. Please note that you may need to set your preferences on each browser and device you use.